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[Batho Pele handbook] : a service delivery improvement guide ; Genre/Form: Handbooks and manuals. Handbooks, manuals, etc ; Material Type: Document, Internet Title, Batho Pele Handbook: A Service Delivery Improvement Guide. Author, South Africa. Department of Public Service & Administration. Hand-in-glove with the WPTPSD, the Batho Pele Handbook was published in 1997 as guide to encourage public sector officials to strive for excellence in The Handbook strives to deepen the understanding and impact of. Batho Pele by demonstrating that Batho Pele goes beyond the eight principles. It needs to be The Handbook strives to deepen the understanding and impact of. Batho Pele by demonstrating that Batho Pele goes beyond the eight principles. It needs to be 7.2 BATHO PELE HANDBOOK. 60. 7.3 COMMON PROBLEMS WITH SERVICE STANDARDS. 62. 7.4 BENCHMARKING. 64. 7.5 MEASURING PERFORMANCE AGAINST. SERVICE STANDARDS.Eight Batho Pele principles were developed to serve as acceptable policy and legislative framework regarding service delivery in the public service. The broad objective of the Batho Pele Handbook on Service Delivery is to help improve public service delivery by supporting the transformation of the public