Pdf batho pele principles

The 8 Batho Pele Principles 1. Consultation Interact with, listen to and learn from the people you serve. The only way we can find out what customers want, is by asking them. This can be done through surveys, suggestion boxes and by talking to- and listening to our customers. 2. • Evaluation under each Batho Pele principle • Corruption • Good practice examples • Constraints/problems • Recommendations 2. Evaluation under each Batho Pele principle Findings made at police stations regarding the application of the Batho Pele principles are as follows: 2.1 Consultation (Citizens should be consulted about the level Implementation of the Batho Pele Principles is compulsory for all Government departments. It is the right of every South African citizen to be treated 3 more principles were added making 11 principles in total. 2. The purpose of the 11 principles are to: Deliver Service excellence Turning Service 3. make Batho Pele a reality in public service delivery; help bridge the gap between "knowing" and "doing"; and put Batho Pele in action. The Handbook strives to deepen the understanding and impact of Batho Pele by demonstrating that Batho Pele goes beyond the eight principles. It needs to be embedded in the core of service delivery, THE IMPLEMENTATION OF THE BATHO PELE PRINCIPLES FROM PATIENTS' EXPERIENCES BY VISTA LOVEY KHOZA Submitted in fulfillment of the requirements for the degree of MASTER OF ARTS in the subject Public Health at the UNIVERSITY OF SOUTH AFRICA SUPERVISOR : MRS HS DU TOIT JOINT SUPERVISOR : DR JH ROOS THE 8 PRINCIPLES OF BATHO PELE • CONSULTATION - The public should be consulted about the level and quality of the services they receive from us and, wherever possible, should be given a choice about the services that are offered. • SERVICE STANDARD - The public should be told what level and Batho Pele Principles in isiZulu Transformation Priorities: Representivity and affirmative action Human resource development and training Employment conditions and labour relations Rationalisation and restructuring Transforming service delivery Information technology Promoting a professional service ethos Institution-building and management, and The principle of ensuring courtesy Patients are to be treated as individuals, with fairness, in an unhurried manner, with empathy and understanding, as well as with consideration and respect. Discourtesy must not be tolerated. BATHO PELE PRINCIPLES Addington Hospital PUBLIC RELATIONS OFFICE PUTTING YOU FIRST Help us to further improve by letting us know how we are do-ing and how you think we can put you first! Date: October 2004 Reviewed: January 2007 Review: December 2008 Compiled: Theresia Daglish. OPERATIONALISATION OF BATHO PELE PRINCIPLES A BETER LIFE FOR ALL SOUTH AFRICANS BY PUTTING PEOPLE FIRST . OVERVIEW • What nurses do to implement principles • Challenges . CONSULTATION • Relevant stakeholders • Patient satisfaction survey • Feedback meetings • Service commitment charter Batho pele principles and their meaning Continue Batho pele principles and their meaning The delivery of public services to the South African people is an issue that needs to be addressed urgently, according to a White Paper from the South African Department of Public Service and Administration. Batho pele principles and their meaning Continue Batho pele principles and their meaning The delivery of public services to the South African people is an issue that needs to be addressed urgently, ac